Maytag, Jenn-Air, Amana, Admiral, Crosley, Magic Chef, and Performa by Maytag brand Refrigerator Recall


Maytag Recalls Refrigerators Due to Fire Hazard
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Frequently Asked Questions - Consumer

Why is Maytag Corporation recalling these refrigerators?

The safety of Maytag Corporation customers is our top priority. Therefore, Maytag Corporation, in voluntary cooperation with the Consumer Product Commission (CPSC), is conducting a recall of approximately 1.6 million Maytag®, Jenn-Air®, Amana®, Admiral®, Magic Chef®, Performa by Maytag® and Crosley® brand side by side and top freezer refrigerators due to fire hazard.

Why didn't Maytag test these refrigerators before marketing them?

The safety of Maytag Corporation customers is our top priority. Therefore, we conduct extensive product testing during all phases of development. If a safety issue is identified, we move swiftly to find affected units and resolve the issue.

Which refrigerators are being recalled?

Approximately 1.6 million Maytag®, Jenn-Air®, Amana®, Admiral®, Magic Chef®, Performa by Maytag® and Crosley® brand side by side and top freezer refrigerators are being recalled. The affected refrigerators were manufactured in black, bisque, white and stainless steel. They have model and serial numbers printed on a label located on the top middle or left upper side of the refrigerator liner and have the following model and serial number combinations.

  Serial Numbers ENDING with AND Model Numbers BEGINNING with
Side by Side Refrigerators AA, AC, AE, AG, AJ, AL, AN, AP, AR, AT, AV, AX, CA, CC, CE, CG, CJ, CL, ZB, ZD, ZF, ZH, ZK, ZM, ZQ, ZS, ZU, ZW, ZY, ZZARS, CS, JC, JS, MS, MZ, PS
Top Freezer Refrigerators AA, AC, AE, AG, AJ, AL, AN, AP, AR, AT, AV, AX, ZK, ZM, ZQ, ZS, ZU, ZW, ZY, ZZ AT, CT, MT, PT

My refrigerator's model and serial numbers do not fall within the recalled range. Does that mean it is safe to continue using it?

Yes. If your refrigerator's model and serial number combination is not listed, it is not affected by this recall and you may continue to use it safely. If you have questions or need further verification after reviewing the model and serial number combinations, you may contact Maytag Corporation toll-free at 1-866-533-9817 anytime. You may also verify if your refrigerator is affected and schedule service online at www.repair.maytag.com to verify if your refrigerator is affected.

My refrigerator is affected by this recall. Do I need a new refrigerator?

No. Maytag Corporation is offering a free in-home repair to all customers affected by this recall. To schedule a free in-home repair, contact Maytag Corporation toll-free at 1-866-533-9817 anytime. You may also schedule service online at www.repair.maytag.com.

May I contact my local appliance retailer to schedule service on my refrigerator?

Yes. If your local appliance retailer also provides service, you may contact the retailer to schedule your free in-home repair. If you elect to schedule the repair with your local appliance retailer, be sure to mention that your refrigerator is affected by this product recall. This will ensure that your service technician has the proper repair kit and will guarantee that you will not be charged for the repair. If you have problems scheduling service or are asked to pay for the repair, please immediately contact Maytag Corporation toll-free at 1-866-533-9817 anytime for assistance. You may also schedule service online at www.repair.maytag.com.

May I continue to use my refrigerator while I am waiting for my in-home repair?

Yes. You may continue to use your Maytag®, Jenn-Air®, Amana®, Admiral®, Magic Chef®, Performa by Maytag® or Crosley® brand side by side or top freezer refrigerator while you are waiting for your repair.  The recall resolution and the product repair have been reviewed and approved by the U.S. Consumer Product Safety Commission (CPSC) and by the appropriate Canadian consumer product safety agencies.

Where can I learn more about the Customer Product Safety Commission (CPSC)?

You may visit the Consumer Product Safety Commission (CPSC) website at http://www.cpsc.gov. The site provides the most up to date U.S. product recall information along with CPSC contact information.

Where can I learn more about the Canadian Electrical Safety Authority (ESA)?

You may visit the Canadian Electrical Safety Authority (ESA) website at http://www.esasafe.com/. The site provides the most up to date information on product recalls along with ESA contact information.

Where can I learn more about Health Canada?

You may visit the Health Canada website at http://www.hc-sc.gc.ca/index-eng.php. The site provides the most up to date information on product recalls along with Health Canada contact information.