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Maytag Recalls Dishwashers Due to Fire Hazard
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Why is Maytag Corporation recalling these dishwashers?

First and foremost, Maytag Corporation is concerned about the safety of its customers. Certain Maytag brand and Jenn-Air brand under counter and portable plastic tub dishwashers were manufactured with a rinse-aid dispenser that does not meet specifications. Liquid rinse-aid can leak from the dispenser and come into contact with the dishwasher's internal wiring which can short-circuit and ignite, posing a fire hazard. Maytag Corporation has received 135 reports of dishwasher fires, resulting in product and/or property damage. Four injuries have been reported, including three reports of smoke inhalation and one serious hand laceration when operating a fire extinguisher to put out a fire in the dishwasher.

Which dishwashers are being recalled?

The recall involves Maytag brand and Jenn-Air brand under counter and portable plastic tub dishwashers. The dishwashers have black, white, almond, bisque or stainless steel front panels. The following model and serial numbers are printed on a label located on the dishwasher's plastic frame on top of or to the left of the door opening. Customers should contact Maytag Corporation toll-free at 1-800-675-0535 anytime, or visit the website at http://www.repair.maytag.com to determine if their dishwasher is included in this recall.


Brand

Model numbers MUST begin with...

AND serial numbers MUST end with...

Maytag brand

MDB3, MDB4, MDB5, MDB6, MDB7, MDB8, MDB9, MDBD, MDC3, MDC4, MDC5, DWU9

SM, SQ, SS, SU, SW, SY, SZ, UB, UD, UF, UH, UK, UM, UQ, US, UU, UW, UY, UZ, WB, WD, WF, WH, WK, WM, WQ, WS, WU, WW, WY, WZ, YB, YD, YF, YH, YK, YM, YQ, YS, YU, YW, YY, YZ

Jenn-Air brand

JDB3, JDB4, JDB5, JDB6,JDB7

UB, UD, UF, UH, UK, UM, UQ, US, UU, UW, UY, UZ, WB, WD, WF, WH, WK, WM, WQ, WS, WU, WW, WY, WZ, YB, YD, YF, YH, YK, YM, YQ, YS, YU, YW, YY, YZ

The dishwashers were sold at department and appliance stores and by homebuilders nationwide from July 1997 through June 2001 for between $370 and $800.

What will Maytag Corporation do to fix the dishwashers?

Our recall team will work with customers to determine the appropriate resolution, which may include:

  • A free in-home repair
  • For qualified consumers, a permanent rinse-aid cap to prevent future dispenser usage
  • A voucher for a $75 cash back reimbursement following the purchase of a Maytag brand, Jenn-Air brand, Whirlpool brand or KitchenAid brand dishwasher

Do customers have to buy a new dishwasher?

No. Maytag Corporation is offering a free in-home repair option to all customers who qualify. For those customers who are the original owner of the dishwasher AND have never used liquid rinse-aid in their liquid rinse-aid dispenser, a permanent cap which will disable the dispenser will also be available.

How will customers know that their dishwasher is no longer a risk after it has been serviced?

The repair will eliminate the risk of fire. Once the unit is repaired, a green dot will be placed on the unit next to the model/serial number tag. This will signal that the unit is safe to use.

Why wasn't the dishwasher tested before putting it on the market?

The safety of our customers is Maytag Corporation's top priority. We conduct extensive product testing during all phases of development.

How do customers know if their dishwasher is a part of the recall?

The recall involves Maytag brand and Jenn-Air brand under counter or portable plastic tub dishwashers. The dishwashers have black, white, almond, bisque or stainless steel front panels. The following model and serial numbers are printed on a label located on the dishwasher's plastic frame on top of or to the left of the door opening. Customers should contact Maytag Corporation toll-free at 1-800-675-0535 anytime, or visit the website at http://www.repair.maytag.com to determine if their dishwasher is included in this recall.


Brand

Model Numbers

Serial Number Range

Maytag brand

MDB3, MDB4, MDB5, MDB6, MDB7, MDB8, MDB9, MDBD, MDC3, MDC4, MDC5, DWU9

SM, SQ, SS, SU, SW, SY, SZ, UB, UD, UF, UH, UK, UM, UQ, US, UU, UW, UY, UZ, WB, WD, WF, WH, WK, WM, WQ, WS, WU, WW, WY, WZ, YB, YD, YF, YH, YK, YM, YQ, YS, YU, YW, YY, YZ

Jenn-Air brand

JDB3, JDB4, JDB5, JDB6,JDB7

UB, UD, UF, UH, UK, UM, UQ, US, UU, UW, UY, UZ, WB, WD, WF, WH, WK, WM, WQ, WS, WU, WW, WY, WZ, YB, YD, YF, YH, YK, YM, YQ, YS, YU, YW, YY, YZ

The dishwashers were sold at department and appliance stores and by homebuilders nationwide from July 1997 through June 2001 for between $370 and $800.

What the dishwasher does not fall within the recalled model serial range?

If the dishwasher's model and serial numbers are not within the range of recalled units, the dishwasher is not affected and the customer can continue to use it safely.

What if the dishwasher is part of the recall?

Customers that have an affected unit should:

  • Stop using the product(s).
  • Disconnect the electric supply to the product(s) by shutting off the fuse or circuit breaker controlling it.
  • Inform all users of the product(s) not to use due to the risk of fire.

Customers should contact Maytag Corporation toll-free at 1-800-675-0535 anytime, or visit the website at http://www.repair.maytag.com to register their unit and determine resolution options.

Can customers still use their dishwasher while waiting for repairs?

No. These dishwashers pose a fire risk. Customers that have an affected unit should:

  • Stop using the product(s).
  • Disconnect the electric supply to the product(s) by shutting off the fuse or circuit breaker controlling it.
  • Inform all users of the product(s) not to use due to the risk of fire.
  • What if customers are unable to disconnect the electric supply to the product(s) by shutting off the fuse or circuit breaker controlling the dishwasher?

Customers who need help or are uncomfortable disconnecting the electric supply should contact Maytag Corporation toll free at 1-800-675-0535 anytime.

What is a customer wants a new dishwasher instead of getting their recalled product fixed?

Maytag Corporation is offering assistance to customers who would prefer to upgrade their older dishwasher to a new energy efficient unit. These customers may select the option to receive a voucher for a $75 cash back reimbursement following the purchase of a new Maytag brand, Jenn-Air brand, Whirlpool brand or KitchenAid brand dishwasher.

Can customers contact the retailer they purchased the dishwasher from to schedule a service call?

No. Customers should contact Maytag Corporation toll-free at 1-800-675-0535 anytime or visit the recall website at http://www.repair.maytag.com to determine resolution options.

Does the dishwasher really need to be disconnected if it is working fine?

Yes. Customers that have an affected unit should:

  • Stop using the product(s).
  • Disconnect the electric supply to the product(s) by shutting off the fuse or circuit breaker controlling it.
  • Inform all users of the product(s) not to use due to the risk of fire.

Customers should contact Maytag Corporation toll-free at 1-800-675-0535 anytime, or visit the website at http://repair.maytag.com to register their unit and determine resolution options.

Where were the recalled dishwashers manufactured?

The recalled products were manufactured in Jackson, Tennessee.

Who were the main distributors of these products?

The dishwashers were sold at department and appliance stores and by homebuilders nationwide from July 1997 through June 2001 for between $370 and $800.

How can I contact the CSA International?

You may visit the CSA International website at http://www.csa-international.org.